City Hospital Extension

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Location: London, UK

Client: ABC Constructions

Duration: 6 Months

Outcome: 5 reports, 40 defects resolved.

Project Overview

ABC Constructions, a well-known infrastructure firm, undertook the renovation of Tower A, a 12-floor office building. With multiple contractors on-site, the client faced challenges in maintaining quality control, tracking defects, and ensuring timely progress. To address these issues, they required a structured inspection process, reliable defect management, and clear reporting to keep contractors accountable and the project on schedule.

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Challenges

Our primary objective was to deliver accurate inspections and structured reporting that ensured transparency, accountability, and timely project completion.

  • Track and document construction snags across multiple floors with accuracy.
  • Provide structured weekly progress reports to project management.
  • Ensure all defect resolution deadlines were clearly assigned and met.
  • Keep every stakeholder — from site managers to clients — informed with professional, branded PDF reports.
  • Our Approach

    To ensure seamless project oversight, we followed a structured methodology powered by the KMS system.

    Job Setup

    A dedicated client profile and project job were created in the system, ensuring all data, documents, and communications were organized in one place from the start.

    On-Site Inspections

    Our auditor conducted regular site visits, capturing photos, detailed notes, and logging defects directly into the system.

    Defect Tracking

    Identified defects were recorded, categorized, and assigned to responsible contractors.

    Report Generation

    Professional branded PDF reports were automatically generated and delivered weekly.

    Client Portal

    Secure read-only portal access allowed stakeholders to track progress in real time.

    Results

    Through our structured inspection and reporting process, the client was able to achieve measurable improvements in project delivery and quality.

  • Project completed 2 weeks early through efficient snag tracking.
  • 5 detailed reports delivered on time for consistent updates.
  • 40 defects logged and fully resolved before handover.
  • Reports shared instantly with 6 key stakeholders for full alignment.